At GoldyZ Beauty Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, subject to the terms below.
Eligibility for Returns
To qualify for a return:
- The item must be unused, unopened, and in its original packaging.
- The product must be returned within 7 days of delivery.
- Proof of purchase or order confirmation is required.
- Products damaged due to misuse, improper storage, or customer handling are not eligible for return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged once opened or used:
- Skincare products
- Whitening injections or drips
- Cosmetic products
- Personal care items
- Injectable or medical aesthetic products
- Sale or discounted items
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Product photos
- Packaging photos
After verification, we will arrange a replacement or refund where applicable.
Refund Process
- Approved refunds will be processed to the original payment method or via bank transfer.
- Refund processing may take 5–10 business days depending on your payment provider.
- Shipping charges are non-refundable unless the error was from our side.
Return Shipping
- Customers are responsible for return shipping costs unless the wrong or defective product was sent by us.
- We recommend using a trackable courier service for returns.
Order Cancellation
Orders can only be cancelled before dispatch. Once shipped, the order will fall under the standard return policy.
Online Consultation Products
Products purchased after an online consultation are selected based on professional guidance. Results may vary from person to person, therefore opened or used products purchased after consultation are non-refundable.
Contact Us
For return requests or support, contact:
GoldyZ Beauty Shop
📞 0308 2266677