{"id":11,"date":"2026-05-26T12:20:05","date_gmt":"2026-05-26T12:20:05","guid":{"rendered":"https:\/\/www.goldyz.beauty\/shop\/?page_id=11"},"modified":"2026-05-26T12:20:05","modified_gmt":"2026-05-26T12:20:05","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.goldyz.beauty\/shop\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>At <a href=\"https:\/\/www.goldyz.beauty?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">GoldyZ Beauty Shop<\/a>, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, subject to the terms below.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility for Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be unused, unopened, and in its original packaging.<\/li>\n\n\n\n<li>The product must be returned within 7 days of delivery.<\/li>\n\n\n\n<li>Proof of purchase or order confirmation is required.<\/li>\n\n\n\n<li>Products damaged due to misuse, improper storage, or customer handling are not eligible for return.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene and safety reasons, the following items cannot be returned or exchanged once opened or used:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Skincare products<\/li>\n\n\n\n<li>Whitening injections or drips<\/li>\n\n\n\n<li>Cosmetic products<\/li>\n\n\n\n<li>Personal care items<\/li>\n\n\n\n<li>Injectable or medical aesthetic products<\/li>\n\n\n\n<li>Sale or discounted items<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Wrong Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Product photos<\/li>\n\n\n\n<li>Packaging photos<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After verification, we will arrange a replacement or refund where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Process<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approved refunds will be processed to the original payment method or via bank transfer.<\/li>\n\n\n\n<li>Refund processing may take 5\u201310 business days depending on your payment provider.<\/li>\n\n\n\n<li>Shipping charges are non-refundable unless the error was from our side.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs unless the wrong or defective product was sent by us.<\/li>\n\n\n\n<li>We recommend using a trackable courier service for returns.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders can only be cancelled before dispatch. Once shipped, the order will fall under the standard return policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Online Consultation Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Products purchased after an online consultation are selected based on professional guidance. Results may vary from person to person, therefore opened or used products purchased after consultation are non-refundable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For return requests or support, contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>GoldyZ Beauty Shop<\/strong><br>\ud83d\udcde 0308 2266677<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At GoldyZ Beauty Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, subject to the terms below. Eligibility for Returns To qualify for a return: Non-Returnable Items For hygiene and safety reasons, the following&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","_joinchat":[],"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.goldyz.beauty\/shop\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.goldyz.beauty\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.goldyz.beauty\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.goldyz.beauty\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.goldyz.beauty\/shop\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":1,"href":"https:\/\/www.goldyz.beauty\/shop\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":187,"href":"https:\/\/www.goldyz.beauty\/shop\/wp-json\/wp\/v2\/pages\/11\/revisions\/187"}],"wp:attachment":[{"href":"https:\/\/www.goldyz.beauty\/shop\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}